Loss date 10/24/18, escalator ascending up, 1st floor skybridge. My insured, Dr. Lueping Zhao, was on a United flight that returned to the country by way of SFO from China. He used a smartcart to transport luggage and took the cart on the escalator. The luggage tumbled from the cart and struck Tadeusz and Emilia Klorczyk.
I am requesting any and all security or incident reports, including statements, photographs, and video footage.