Request #17-227
Regarding the Taxi Concession Agreement between the Port and Eastside For Hire (ESFH) that commenced on October 1, 2016:

1- Customer complaints under ESFH, October 2016 to present
     a. Quantity
     b. Type of complaint
     c. Action by both ESFH and the Port

2- Customer complaints under Puget Sound Dispatch/Yellow Cab contract, October 2010 to October 2016

3- Customer complaints under STITA contract, January 1990 to September 2010

4- Quantity of wheelchair accessible taxi trips leaving 3rd Floor Parking Garage

5- Quantity of wheelchair accessible vehicle trips leaving 3rd Floor Parking Garage

6- Response time to customers needing Wheelchair Accessible Taxis

7- All reports by ESFH to Port

8- All payments made by ESFH to Port

9- All communications made between Port and ESFH and/or Standard Parking from October 1 2016 to present, including emails, letters, phone records, notes


June 1, 2017 via web


None Assigned


Cindi Laws





Point of Contact

Public Disclosure Pier 69

Request Closed Public

Closed No Reply

No further response from requestor

December 1, 2017, 3:00pm
Document(s) Released Public
November 14, 2017, 12:59pm
Document(s) Released Public
17-227 Part 1, 2 &
November 3, 2017, 8:18am
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As it pertains to parts 4 & 5:

Applicable staff does not have the response time although they stage them on the 3rd floor to be immediately dispatched. Below are totals that applicable staff provided to us.

October-16         1219

November-16      1135

December-16      1542

January-17          2046

February-17         2028

March-17             2335

April-17                2449

May-17                 3285

June-17                4128

July-17                 4313

August-17            4450

September-17      3942

Applicable staff does not have any documents responsive to part 6. However, staff has indicated that vehicles are staged on the third floor up near the front of the staging lines. These vehicles also do not sit in the 160th holding lot, they are sent straight up to the feeder.

The cab coordinators, SPPlus, call via hand held radios and dispatch the vehicles as needed for customer’s needs. It takes the vehicle less than one minute to arrive at the North or South loading area.

October 25, 2017, 1:22pm by Jerome Wilen, Manager (Staff)
Document(s) Released Public
17-227 for Number
September 28, 2017, 9:40am
Document(s) Released Public
17-227 Responsive to No
August 25, 2017, 11:42am
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Ms. Laws:

You will find the emails for the time period responsive to #9 of this request in Request 16-248 within the 16-248 Emails 8-24-17 folder.

Please let me know if you have any questions. 

You can expect another response/update as it pertains to other parts of request 17-227 on August 25, 2017. 

Thank you.
August 24, 2017, 3:28pm by Jerome Wilen, Manager (Staff)
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Ms. Laws:

We have uploaded a link that contains documents (reports) which would be responsive to this request.  We are continuing to work with applicable staff to locate additional responsive records. 

We are also providing you a link below:

You can still expect another installment on or before August 25, 2017.  Thank you.
July 26, 2017, 3:21pm by Jerome Wilen, Manager (Staff)
Document(s) Released Public
July 26, 2017, 3:16pm
External Message Public

Response to #4:

July 20, 2017, 2:11pm by Jerome Wilen, Manager (Staff)
Document(s) Released Public
17-227 #2 and
July 20, 2017, 2:06pm
Request Opened Public
Request received via web
June 1, 2017, 11:38am