Request #16-52

Hi, I am disputing with American over a flight. They claim that I was not at the gate in Seattle Tacoma Airport by the time my flight had closed the gate for departure. Before my flight, I distinctly remember handing the ticket agent my ticket, the she scanned it, then she walked over to the gate to announce a final boarding call. I was then not allowed on board. Since I abode by American's "15 minutes before departure policy," they are at fault in this situation. I am requesting the footage of this so that I can show that to American and receive a refund for my flight. Please let me know next steps.


February 11, 2016 via web


None Assigned


James Maguire





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March 14, 2016, 10:50am
Request Published Public
February 11, 2016, 7:49am
Request Opened Public
Request received via web
February 11, 2016, 7:49am